Promo code not working: what to do

If the promo code does not work, the site shows a message below the promo code field. This page explains what each message means and what to do. The cases where the promo code disappears from the cart or does not lower the price are described separately.

Messages below the promo code field

Invalid code: What it means
There is no such promo code on emart.co.com. Most often the code is mistyped or is from another of our sites.
What to do
Check the code letter by letter. Watch out for zero and the letter O. Promo codes from other countries are not valid on emart.co.com.
The code is not active: What it means
The promo code exists but is not running at the moment.
What to do
The campaign is paused or has not started yet. If you think the code should work, please contact us.
The code has expired: What it means
The promo code's validity period is over.
What to do
The promo code can no longer be used.
Minimum amount for this code: 30.00 CA$: What it means
The promo code is valid only above this amount. The amount of the products in the cart is lower.
What to do
Add products so that the cart amount before the promo codes is at least the stated amount. If a product is on sale, the sale price counts.
The code has been used up: What it means
The promo code has been used as many times as allowed. Personal promo codes sent by email are valid for one order.
What to do
The promo code can no longer be used.
The code is already applied: What it means
This promo code is already in your cart.
What to do
Nothing. The discount is already calculated.
Cannot be combined with a code from the same group that is already applied: What it means
The cart already has a promo code from the same campaign. The two cannot be combined.
What to do
Choose the better promo code. Remove the other one with ✕ and apply the one you want.
The cart is empty: What it means
There are no products in the cart.
What to do
Add products and apply the promo code again.
Temporary error, please try again: What it means
A technical error on our side.
What to do
Try again in a little while.
Connection error: What it means
The connection to the site was interrupted.
What to do
Check your internet connection and try again.
Invalid request: What it means
A technical error.
What to do
Reload the page and try again.
Invalid session: What it means
The site does not recognise your cart, for example after a long time without activity.
What to do
Reload the page and try again. If that does not help, log out and log back in to your account.

If the message persists, please contact us and tell us the code and the message.

The promo code disappeared from the cart

The site checks the promo code every time the cart changes. If the promo code no longer meets the conditions, the site removes it from the cart. The code disappears from the list below the promo code field and the discount disappears from the amounts. Sometimes the cart also shows a yellow message with the reason:

The promo code ... was removed. Its minimum amount is ...: Reason
You removed a product or lowered the quantity, and the amount fell below the minimum amount for the promo code.
The promo code ... has expired and was removed.: Reason
The promo code's validity period ended while it was in the cart.
The promo code ... has been used up and was removed.: Reason
The promo code was used as many times as allowed while it was in your cart. A promo code is marked as used only when an order is completed, so this can happen.
The promo code ... is no longer active and was removed.: Reason
The campaign has been paused.
The promo code ... is not valid on this site and was removed.: Reason
The promo code is from another of our sites.

Example: the cart has products for 32.00 CA$ and a promo code with a minimum amount of 30.00 CA$. You remove a product for 5.00 CA$. The amount becomes 27.00 CA$ and the site removes the promo code. If you add products up to 30.00 CA$, apply the promo code again. The site does not apply it by itself.

You logged out of your account

The promo code belongs to the cart. If you applied the promo code while logged in and then log out or your session expires, the cart you see is a different one. Log back in to your account and the promo code will be there.

If you applied the promo code as a guest and then log in to your account, the promo code moves to the cart in your account.

The promo code disappeared on the last step

If the promo code expires or stops between the cart and the last step before payment, it disappears without a message. Before you pay, check that the final amount includes the discount. If it does not, go back to the cart and apply the promo code again. If the site shows a message, see the messages above.

The promo code is applied, but the price did not change

The most common reason is that the product is already on sale. A percentage promo code does not stack on top of another discount. You pay the lower of two prices: the sale price or the regular price minus the percentage. If the sale is better, the price does not change. Examples: Percentage promo code.

If you applied two percentage promo codes, only the larger one counts. The other shows 0.00 CA$.

If the promo code is for delivery, the product prices do not change. The discount is in the delivery part.

I cannot continue the order after the promo code

The minimum order amount is 5.00 $. It applies to every order, with or without a promo code. If the amount falls below 5.00 $ after the percentage promo code, the site shows the minimum order amount (5.00 $) and hides the buttons to continue. Add products. The discount voucher and the delivery promo code do not lower the amount that is compared with 5.00 $. Details: Percentage promo code.

The order was not completed. Has the promo code been used?

No. The promo code is marked as used only when the order is completed. If the order was not completed, the promo code is free and you can use it again.